PROFESSIONAL DEVELOPMENT TRAINING COURSES

Client Service/Customer Service

• Client Expectations
• Coaching- Solution Focused
• Client Service
• Customer Service Skills
• Dealing with Difficult People
• G3 - Interpersonal Skills for 3 Different Generations
• How to Engage Your Audience
• Influencing & Persuasion Techniques
• Internal Consulting Skills
• Management Coaching
• Meeting Client Expectations
• Negotiation Skills
• Networking Skills
• Presentation Skills
• Relationship Building
• Solution Focused Coaching
• Supply Chain Relationship Building
• The Building Blocks of Client Service
• The Building Blocks of Customer Service
• Trust Building

Coaching

• Solution Focused Coaching
• Management Coaching
• Learn to Learn
• Developing Management Coaching Styles

Leadership

• Assertiveness Skills
• Change Management
• Delegation
• Driving A Behavioural Change
• Empowerment/Motivation
• Global Leadership
• Getting Discretionary Effort (DE)
• High Performance Work Practices (HPWP)
• How to Set an Interim Strategy
• Keeping Your People In The Picture
• Leadership Skills
• Merging Cultures and Minds
• People = Profit
• Process Improvement
• The Undisputed Laws of Global Leadership
• The Building Blocks of Global Leadership
• The Building Blocks of Leadership

Management

• Adaptable and Flexible Management Styles
• Developing Management Coaching Styles
• Assertiveness Skills
• Change Management
• Dealing with Difficult People
• Debt Collection & Negotiation Skills
• Behavioural Interviewing Styles
• Employee Autonomy and Accountability
• Employee Engagement
• Goal Setting
• Graduate Induction
• Ideas Generating
• Interpreting Information and Making Better Decisions
• Knowledge Management
• Management Skills
• Managing Meetings
• Managing Upwards
• Performance Management
• Problem Identification
• Problem Solving and Decision Making
• Retaining and Luring Talented People
• Reward and Recognition
• Selection Skills & Targeting Talent
• Supply Chain Relationship Building
• Targeting Talent & Selection Skills
• Team Building
• The Building Blocks of Instructional Design
• The Building Blocks of Management
• Train the Trainer
• Training Needs Analysis
• Transparency Targets
• Working across Communication Silos

Organisational Resilience

• Behavioural Adjustment Techniques in Intense Situations
• Chaos Management
• Cost Cutting Training
• Creating A Positive Culture
• Crisis Management
• Cultural Diversity
• Dealing With Irate Creditors
• Managing Uncertainty at the Workplace
• Sailing Through Economic Uncertainty For Management

Personal Productivity

• Assertiveness Skills
• Emotional Intelligence & Relationship Building
• Financial Skills for Non Finance People
• Career Management
• Mapping/Clustering & Condensing Information
• Performance and Productivity Pinnacles
• Presenting a Professional Image
• Problem Solving and Decision Making
• Project Management
• Speed Read a Financial Review
• Speed Read Board Reports
• Speed Reading
• Strategic Thinking & planning
• Stress Management
• Telephone Skills
• Territory Management
• Time Management Skills
• Work Life Balance
• Writing Skills

Sales

• Account Management
• Business to Business Sales
• Consultative Selling Skills
• Continue-Start-Stop Selling Techniques
• Marketing Skills
• Sales Skills
• The Building Blocks of Business to Business Sales
• The Building Blocks of Sales Skills

Team Building

• Assertiveness Skills
• Dealing with Difficult People
• Emotional Intelligence & Relationship Building
• Goal Setting
• High Performance Work Practices (HPWP)
• Managing Meetings
• Performance Management
• Problem Solving and Decision Making
• Retaining and Luring Talented People
• Reward and Recognition

Train the Trainer

• Train the Trainer
• Train your Trainers Instructional Design Skills

Unique/Unusual

• Baby Boomers Retention Techniques
• How To Get Paid Quicker- Effective Debt Negotiating Skills
• How to Smell the Roses
• Learn to Learn
• More With Less
• Oligopolistic Negotiation Skills
• Transparency Targets